GATA – A New Advocacy Service Helpline For Gwent

by Cindy Chen | 24th Oct 2019

A new advocacy service helpline to support people in Gwent is being launched tomorrow, (25th October). The aim is for citizens to understand their options and have more control on decisions in relation to the social care and support services they are already receiving, or they may need.

ProMo-Cymru has developed GATA (Gwent Access to Advocacy) so that people living in Torfaen, Blaenau Gwent, Caerphilly and Monmouthshire have a voice and a choice on social care support services (as defined by the Social Services and Wellbeing [Wales] Act 2014). Newport citizens will still have access to advocacy and advice from the Dewis Centre for Independent Living.

adviser on the phone - GATA - A New Advocacy Service Helpline For Gwent

Introducing GATA

GATA is intended to be the first port of call for the people of Gwent. This free telephone helpline can be contacted on 0808 8010566 for advocacy-related information, advice and assistance. Open Monday to Friday, 10am to 3pm and staffed by a highly skilled professional team of Helpline Advisor Advocates.

The service is available to Gwent residents aged over 18 who may need help to have their views heard, understand their options in relation to social care and the support services they are receiving, or think they may need, and / or exercise more control over decisions that are being made about their social care and support. Carers and practitioners can also contact the service.

Who’s involved?

Led by the Gwent Regional Partnership Board, with support from Age Cymru’s Golden Thread Advocacy Programme, there has been a fully co-productive approach to developing this helpline.

Other important partners in this development are Age Cymru Gwent, Dewis Cil, Training in Mind, NYAS Caerphilly and the People First organisations within each Local Authority area.

adviser on the computer - GATA - A New Advocacy Service Helpline For Gwent

“Making sure that all our citizens are able to make their voices heard is vitally important if we are to truly transform and improve our health and social care services to be fit for the twenty first century. We know that the care system can be overly complex and not always easy for citizens to find and access the information and support that can best help them. Advocacy has an important part to play in making sure that all voices are heard – and we recognize that this is an important service that needs to be available equitably, where and when needed.”

Phil Robson, Chair of the Gwent Regional Partnership Board

How can GATA help?

The Helpline team can help:

– Establish what matters and is important to the caller. Make sense of their situation and their needs. Explore options regarding any identified social care/support needs.

– Access and understand information that is relevant to their situation. Understand how to navigate any planning, review and decision-making processes.

– Reach the most appropriate destination as quickly and efficiently as possible, whether through direct representation or referral/signposting to face to face independent professional advocacy, other advocacy, or other support services.

The benefits

The model and pathway are unique; in addition to helping the individual concerned, there are other benefits too:

– Promote a better and wider understanding of advocacy

– Engage with a wider audience resulting in a wider take up of advocacy where needed

– Facilitate collaborative working and networking among advocacy service providers

Advisers on the computer - GATA - A New Advocacy Service Helpline For Gwent

“Our expertise in developing and delivering online and digital information, advice, assistance and advocacy services, along with our reputation in valuing people’s rights, made us the perfect choice to develop and deliver this new service to benefit the citizens of Gwent.”

Stephanie Hoffman, Head of Social Action at ProMo-Cymru

Further information and printed materials

If you would like further information or would like to request printed materials on Gwent Access to Advocacy (GATA), please visit, e-mail or contact ProMo-Cymru on 02920 462 222.

The Gwent Advocacy for Adults Strategy can be downloaded here.