Creating Conversations: Service Design in Digital Youth Work

by Tania Russell-Owen | 22nd Jun 2021

ProMo-Cymru are hosting an event to share knowledge and tools to design and improve digital youth information services. Creating Conversations brings people from different sectors together to talk about how to use digital technology to deliver services better.

Creating Conversations is a regular webinar and networking event hosted by ProMo-Cymru, where we invite different speakers to share their experiences and expertise. Previous events have included digital messaging with young people; good practice in digital youth work; social media trends, tools and how usage changed during Covid.

The next Creating Conversations ‘Service Design In Youth Work’ will be held online on 13 July 2021 at 10-11:30am. This free event will feature guest speakers Imre Simon from ERYICA and Rebecca Rae-Evans from Reply. In addition to sharing our learning and knowledge we will be sharing useful tools and e-training free to all attendees.

What is Service Design?

Service Design is a methodology for designing and improving digital services. The central principle is about keeping people’s needs at its core. The Service Design process is a powerful tool that can be used to support youth workers to both innovate new services and products, or to rethink and strengthen existing services.

What can I expect from this Creating Conversations?

ProMo-Cymru have been working on a European wide project led by ERYICA with the aim to bring Service Design into youth work.

At this Creating Conversations, we will elaborate on the Service Design methodology and discuss its role in youth services, as well as outline the results of DesYIgn – a Service Design in Youth Information project.

There will be an initial keynote speech, followed by a presentation of the DesYIgn project and its results. The event will conclude with an optional networking session.

During the session, we will also be launching a tool kit and e-learning course for youth workers. Attending youth workers will get free access to these resources.

When: 13 July 2021
Time: 10-11:30AM
Sign up here