Wales’ helpline for children and young people: update

by ProMo Cymru | 12th May 2016

Written by Dan Grosvenor

It gives us great pleasure to announce that Meic – the national information, advice and advocacy helpline for children and young people in Wales – is entering a new phase, and we’ve launched a new animated video to celebrate and explain our role further!

Since Meic was set up in 2011, it has dealt with nearly 30,000 contacts, covering a wide range of issues from exam stress to bullying, depression to eating disorders, and much more. Meic was the first universal advocacy helpline in the UK and is now Wales’ leading advocacy helpline for children and young people up to 25.

Click the above to watch our new video, which further explains Meic and advocacy (Welsh version here).

Please share with anyone who could benefit. 

As the young person articulates in the video:

“Meic ensures our voice is listened to and taken seriously by adviser advocates who are there for us. They give us advice and, side-by-side, we gather the information we need to do something about our situation. If we still feel we can’t do this for ourselves, they can speak on our behalf – that’s because Meic is also an advocacy helpline.”

Furthermore, we’re excited to be expanding our reach to more children and young people through our website, which will feature “Grab the Meic” – an opportunity for children and young people to have their say, as well as through social media campaigns on key issues.

After a recent tendering process by Welsh Government, ProMo-Cymru will continue to provide the Meic service for the next two years (until 31st March 2018) for the benefit of young people in Wales.

Children and young people in Wales up to the age of 25 can contact Meic 8am until midnight, 7 days a week, 365 days of the year by phone (080880 23456), text (84001), instant message ( or email (