ProMo-Cymru is collaborating with youth professionals from six other countries on a project that aims to improve the quality of youth services across Europe, by embedding service design principles into youth work practice.

The aim of this project is to help youth professionals rethink how services are designed.  Tools and resources will be created to reach out to a maximum number of young people, using service design thinking. This means conceiving or re-thinking the services according to the needs of the user. They will be user-friendly, needs based, competitive and relevant to the target group.

Creating resources

The project will develop a set of free resources to include a service design toolkit and an e-learning course based on the toolkit, to be implemented into the ERYICA training system. These resources will be tested at different stages of the project through design pilots. They will re-define and innovate youth information provision.

With extensive experience in service design, ProMo-Cymru is leading on the production of a toolkit. This toolkit will provide youth workers with a set of practical tools and steps that they can follow. Our aim is to help them to co-design effective digital services that are able to listen to the needs of each user and respond appropriately.

During the first part of the project, we conducted focus groups with young people to explore their information seeking behaviour patterns. These results will inform the content of the toolkit and eLearning course, and were also presented at the UNESCO Global Media and Information Literacy Week conference in Gothenburg, Sweden, on September 2019

Teaching good practice

The aim of this project is not only to build better youth services in the countries involved, but also to serve as an example of good practice for youth information services across the whole of Europe. We believe that producing collective knowledge though shared learning and teaching will help build a stronger youth service globally.

We are working on this project with a number of European organisations:

ERYICA (Luxembourg)
 Youth Work Ireland (Ireland)
Koordinaatti (Finland)
Agence Nationale pour l’Information des Jeunes (Luxembourg)
Dirección General de Juventud y Deportes de Madrid (Spain)
ProMo-Cymru (Wales, UK)
Aġenzija Żgħażagħ (Malta)
Institut Valencià de la Joventut (Spain)
Åbo Akademi University (Finland)

The project is called DesYign and is funded through Erasmus+.

If you’re interested in any of the services we can provide at ProMo-Cymru, would like further information about any of the projects we’ve worked on, or would like a chat to see if we could help your project or organisation, then please don’t hesitate to get in touch.

Image from presentation at DesYign for youth information service design