Job Opportunity – Helpline Adviser Advocates 

Make a Difference: Be a Champion for Young People  

Helpline Adviser Advocate with Meic and ProMo Cymru Social Action Team (full-time, part-time, sessional, trainee) 

Do you want to make a difference in people’s lives, every day? 

We are looking for a passionate and dedicated Helpline Adviser Advocates. You’ll be a champion for children, young people, vulnerable adults, parents, and carers. 

Why you’ll love working at ProMo Cymru:  

• Make a real impact: Enabling change and empowering people to have their voices heard, and their needs met 
• Be part of a nurturing team: Working alongside passionate colleagues who share your commitment to social justice 
• Learn and grow: Developing your knowledge and skills through training, reflection, and support 
• Flexible working: from our Cardiff Office and/or home 

What you’ll do:  

• Deliver rights-based, person-centred services to children, young people, vulnerable adults, parents, carers, and professionals 
• Provide information, advice, advocacy support, and other assistance via phone, email, text, instant message and WhatsApp 
• Work with individuals to make positive changes based on informed decisions, and improve confidence and resilience 
• Forge meaningful connections between individuals, resources, and services 
• Ensure purposeful working relationships and a positive team influence 

Who you are:  

• Values are important to you, and you are passionate about rights, social justice, and well-being 
• You are keen to develop and apply your potential, skills, knowledge, and experience 
• You are open, compassionate, reliable, and flexible 

Location: Cardiff office and/or home-based 

Salary: £21,840 – £29,600 (Under Review) 

Closing Date: Noon, 31 March 2025 

Interview Dates: 22, 23, 24 April 2025 

Ready to Make a Difference? Apply Now! 

Please email your completed Application Form to people@promo.cymru.

For information, please contact: people@promo.cymru 

Find out more about ProMo Cymru: www.promo.cymru 

Find out more about Meic: www.meic.cymru