With the Meic project, ProMo-Cymru successfully introduced a universal advocacy helpline – the first of its kind in the UK.
ProMo-Cymru established an open access helpline, utilising a bespoke virtual call centre which developed helpline technologies including a bilingual phone line, SMS text messaging, instant messaging and e-mail facilities.
Helplines are no longer restricted to one desktop, one office or one building. Our previous developments have included a service and software which allows helpline staff to be instantly accessible both in office and remotely from 8.00am to midnight, 7 days a week, every day of the year. This innovative approach has allowed users to get in touch through methods familiar and convenient to them, ensuring they are comfortable and reassured that we are working on their wavelength.
“It was like texting a friend and therefore didn’t feel like contacting a helpline.”
“I’ve tried many websites for help… and Meic has helped me a lot more.”